What is person-centered care?
Person-centered care, which is integral to the concept of culture change in long term care, is increasingly viewed as an essential aspect of delivering quality care to long term care patients and residents, and, as such, is included among the priority areas that CMS expects state Quality Improvement Organizations (QIOs) to focus on inworking with organizations under the terms of CMS’s Eighth Scope of Work.
Thursday, January 5 was the beginning of our Person-Centered Care Journey at Brooking Park. This process was kicked off with a three-hour training session provided by Linda Hagler-Reid, Executive Director at three different times during the day.
The hope was that all staff would be able to attend one of the sessions so that we could familiarize the staff with the process and the goals of Person-Centered Care.
The education was very well received, and many staff expressed appreciation for the opportunity to learn about and be included in this process.
One of the assignments during the session was for teams to develop a Person-Centered Care Mission Statement. The statements that were developed are as follows:
- Treat me like you want to be treated for I am a human being like you!!!
- Elders have freedom and choices to live the way they want to. Care is centered around the needs of the resident!!
- We focus on individual’s personal needs, wants, and desires. Our purpose is to please the individuals, not the group.
- Preserve and enhance everyday life
- Here at Brooking Park we instill confidence in our residents in their decision making by going above and beyond
- Striving to achieve each individual’s needs based on their unique experiences
- Give attention to their questions, listen to their problems
- Go above and beyond embracing the residents at our facility with nurturing and the best quality of care
- Our mission is to anticipate our client’s wishes and requests as promptly as possible
- Enriching the lives of elders by fulfilling their every need
- To give the best care, help, and needs for all residents we can give because satisfaction is key!
- Making every resident feel acknowledged and loved
- Person-Centered Care means that we treat our residents as individuals with respect, dignity, and quality care. Talk to them and get to know them, find out what is important to them, and exceed in meeting their needs.
- Enriching seniors and their caregivers through communication and sharing of personal experiences with the utmost respect and care
- The residents have the right to have and do as they please no matter what. We as people caring for them should have the feeling to care and be thoughtful.
- Enriching our guests to make decisions that will empower elders to live individual lives
- Encompass each resident with their own choices, rights, and beliefs by assisting them in these as we serve them.
- Providing the resident with the lifestyle they already had (have), and assist to fulfill their needs to the “fullest”!
- We, here at Brooking Park, are committed to the highest quality care given to a human being. We love our staff and residents and except any challenge given to us. Our philosophy is simply give the residents what they want and need at all times to the best of our ability.
- Going above and beyond the call of duty to make the resident feel better, by just sitting and talking with them, or just sharing a laugh to make them feel better or give them a hug just to let them know that we really do care.
As you can see, the staff has really embraced the Person-Centered Care approach and are ready to take the next steps.
Our next educational session, in which we will finish up the introduction to Person-Centered Care will take place on February 20 and 22 between the hours of 1 p.m. and 7 p.m.
Please follow our progress as we move forward in this exciting approach to care!