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 Caregiver Services: Choosing At Home Care for Seniors

Does the agency:

1. Provide a variety of services that have been developed into a care plan, for an individual, based on an assessment performed by a Licensed  Registered Nurse, a Licensed Practical Nurse, or a Geriatric Social Worker?

2. Provide continual updates to the care plan, based on changing client needs?

3. Provide copies of the care plan to the client?

4. Provide respite care for family caregivers in need of relief?

5. Regularly review client progress and regularly monitor services provided to ensure maximum client satisfaction?

6. Maintain active membership in and follow industry standards established by state and local organizations that represent the Home Service Industry?

Staff Selection and Training
Does the agency:

1. Have care managers that are experienced and credentialed in geriatric care?

2. Have a geriatric registered nurse and a geriatric social worker?

3. Require that staff meet on-job knowledge and required skills before hiring?

4. Require thorough background screening on all caregiving staff (criminal background, previous employers, education history, and Department of Health and Senior Services  Employee Disqualification List)?

5. Match an employee's skill, experience levels, and personality to the client's specific needs, and minimize the number of caregivers assigned to a case to ensure continuity of care?

6. Provide and require orientation training, on-going service training, and informational meetings for all staff on a regular basis?

7. Require testing for Tuberculosis and offer Hepatitis testing annually?

8. Train and require that staff regularly have emergency procedure training and other ongoing training?

9. Make sure the employees are "bonded" and "insured" for client protection?

10. Do they provide workers compensation, unemployment compensation, and do they deduct state, federal, and local taxes?

Value, Location and Convenience
Does the agency:

1. Provide a free in home assessment by a Registered Nurse or a Licensed Practical Nurse?

2. Offer competitive rates and inform the client of all charges at the time of assessment?

3. Charge a different rate for evening and weekend services, or do they offer one flat rate seven days a week?

4. Guarantee client satisfaction and guarantee no charge for services that do not meet expectations?

5. Deliver services 24 hours per day, 7 days per week, and serve a specified geographic area?

6. Provide client with a list of Rights and Responsibilities involving services provided?

Agency Reputation
Does the agency:

1. Provide Letters of recommendation or testimonials from former clients? (Upon request)

2. Have a reputation in the community as a "model" provider of services?

3. Concentrate its expertise in meeting the needs and wants of its clients?

4. Have an established reputation within the community, with a number of years involved in caring for older adults?

Email a St. Andrew's Senior Care Manager for more information or to schedule a telephone consultation.  If you're still unsure if at home care is what you need, call (314) 726-5766.

St. Andrew's At Home Services --
The Choices You Want. -- The Solutions You Need. 

St. Andrew's At Home Services is a non-profit division of St. Andrew's Resources for Seniors - serving older adults since 1961. 
6633 Delmar Blvd. St. Louis, MO  63130 Phone: 314-726-5766 Fax: 314-726-5719 Contact Us

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